Fabien Drouin
About Fabien Drouin
Fabien Drouin is an Improvement Manager After Sales Services at Optel Group, where he has worked since 2020. He has extensive experience in the information technology and services industry, with a strong background in tool development and troubleshooting.
Current Role at Optel Group
Fabien Drouin currently holds the position of Improvement Manager After Sales Services at Optel Group. He has been in this role since 2020, contributing to the enhancement of after-sales services. His responsibilities include overseeing continuous improvement initiatives and leveraging his background in tool development to optimize service delivery.
Previous Positions at Optel Group
Fabien Drouin has held multiple positions at Optel Group, showcasing his diverse skill set. He worked as a Jira Implementation Specialist in Support & Customer Service from 2017 to 2020 and as an IFS Implementation Specialist for 10 months in 2019 to 2020. Additionally, he served as an Integration Specialist from 2015 to 2016 and as a Field Technician from 2011 to 2015. These roles have provided him with extensive experience in the information technology and services industry.
Education and Training
Fabien Drouin completed his secondary education at PBV from 2004 to 2009. He furthered his studies at Cégep Limoilou, where he achieved a Diploma of College Studies (DEC) in TSO from 2009 to 2011. This educational background has equipped him with foundational knowledge relevant to his career in technology and services.
Technical Expertise and Skills
Fabien Drouin possesses expertise in troubleshooting, which is essential for his role as Improvement Manager After Sales Services. His strong background in tool development complements his capabilities in managing after-sales services. His experience in various technical roles has enhanced his ability to address challenges effectively within the information technology sector.
Work Experience in Information Technology
Fabien Drouin has a demonstrated history of working in the information technology and services industry. His roles at Optel Group have allowed him to develop skills in support and customer service, as well as in technical implementations. This experience has been crucial in shaping his approach to continuous improvement in after-sales services.