Julie Dithurbide
About Julie Dithurbide
Julie Dithurbide is a Cloud Compliance Analyst at OPTEL Group, where she has worked since 2021. With a background in electronic technology and data analysis, she specializes in change management and SaaS/Cloud service management processes.
Work at Optel Group
Julie Dithurbide has been serving as a Cloud Compliance Analyst at OPTEL Group since 2021. In this role, she focuses on ensuring compliance with internal controls and leads the Change Management function. She aids in the continuous improvement of Operations Services Change, Incident, and Problem management processes. Additionally, she hosts and attends SCRUM meetings that address incidents and changes within the organization.
Previous Experience at ICOR Technology
Julie Dithurbide worked at ICOR Technology for a total of ten years, holding two positions. From 2007 to 2017, she served as an Electronic Technician and Training Instructor. Following that, she worked as a Technical Training Manager from 2017 to 2020. In these roles, she contributed to training and technical support, enhancing the skills of employees and ensuring effective operations.
Data Analyst Role at Environment Canada
In 2006, Julie Dithurbide briefly worked as a Data Analyst at Environment Canada for three months. During this time, she engaged in data analysis tasks that contributed to the organization's environmental initiatives.
Education and Expertise
Julie Dithurbide graduated with Honours from Algonquin College of Applied Arts and Technology, where she studied Electronics Technician from 2005 to 2007. Her education laid the foundation for her technical expertise, which she has applied in various roles throughout her career, particularly in cloud service management and compliance.
Skills and Contributions
Julie Dithurbide serves as a Subject Matter Expert on SaaS/Cloud Service Management processes and tools. She develops and tracks metrics to provide meaningful KPIs to management, identifying and monitoring themes and trends. Additionally, she maintains a knowledge base and hosts training sessions on platforms such as Jira, Confluence, and StackOverflow.