Fakroji Desai
About Fakroji Desai
Fakroji Desai is an Associate IT and Support professional at Optimal Strategix Group, Inc. with a background in customer service and system engineering.
Current Role at Optimal Strategix Group, Inc.
Fakroji Desai holds the position of Associate IT and Support at Optimal Strategix Group, Inc. His responsibilities include providing second-level end-user PC support, which involves configuring, installing, and troubleshooting various devices. He focuses on enhancing operational efficiency and asset management by delivering audit reports and statistics. His role is critical in ensuring that IT services meet the established service level agreements.
Previous Experience at Amazon
Fakroji Desai worked at Amazon as a Customer Service Associate for a duration of seven months in 2021. In this role, he was responsible for addressing customer inquiries and providing support, contributing to the company's commitment to customer satisfaction. His experience at Amazon equipped him with valuable skills in customer interaction and service management.
Experience at Bharat Forge Ltd
Prior to his role at Amazon, Fakroji Desai served as a System Engineer at Bharat Forge Ltd for nine months in 2019. Based in Pune, Maharashtra, India, he was involved in various technical tasks that enhanced his expertise in system engineering. This position allowed him to develop skills in IT support and systems management.
Educational Background in Computer Science
Fakroji Desai obtained his Bachelor of Science degree in Computer Science from Vishwakarma Institute of Technology. He studied there from 2014 to 2019, completing a five-year program. His education provided him with a solid foundation in computer science principles and practices, which he applies in his current and previous roles.
Technical Skills and Proficiencies
Fakroji Desai specializes in configuring, installing, and troubleshooting devices as part of his IT support role. He is proficient in using service ticketing tools such as Sapphire and SharePoint Site, which help maintain service level agreements and facilitate the creation of user-friendly IT documentation. His technical skills contribute to effective IT operations and user support.