Reina Ferraro
About Reina Ferraro
Reina Ferraro is an Enrollment Specialist at Optimize Health, where she has worked since 2022. She has a background in training program development and team management, with previous experience as a Bilingual Supervisor at Asurion and a Customer Service Agent at Sitel.
Work at Optimize Health
Reina Ferraro has been serving as an Enrollment Specialist at Optimize Health since 2022. In this role, she focuses on facilitating the enrollment process for clients, ensuring a smooth transition into the organization's services. Her responsibilities include providing support and guidance to potential enrollees, addressing inquiries, and assisting with documentation. Ferraro's experience in the field enhances her ability to contribute effectively to the organization's goals.
Previous Experience at Asurion
Before joining Optimize Health, Reina Ferraro worked at Asurion as a Bilingual Supervisor from 2016 to 2022. In this position, she managed a team of 12-15 frontline employees, ensuring that operations aligned with the organization's objectives. Her leadership role involved training team members, monitoring performance, and implementing strategies to improve service delivery. This experience provided her with valuable skills in team management and customer service.
Career at Sitel
Reina Ferraro began her career in the customer service sector at Sitel, where she worked as a Customer Service Agent from 2015 to 2016. During her time there, she developed foundational skills in customer interaction and problem resolution. This role allowed her to gain insights into customer needs and expectations, which have been beneficial in her subsequent positions.
Education Background
Reina Ferraro completed her high school education at Chaparral High School, attending from 2010 to 2014. This educational background laid the groundwork for her professional development and subsequent career in the information technology and services industry.
Training Program Development
Reina Ferraro has developed and implemented training programs aimed at enhancing both individual and organizational performance. Her focus on innovative problem-solving has been particularly valuable in her roles within the information technology and services industry. These training initiatives reflect her commitment to fostering growth and efficiency within the teams she manages.