Dustin Trinidad
About Dustin Trinidad
Dustin Trinidad is a Customer Success Manager at Optimove, where he has worked since 2021. He holds a Bachelor of Applied Science in Marketing from Sacred Heart University and a Certificate in Digital Marketing from Columbia University.
Work at Optimove
Dustin Trinidad currently serves as a Customer Success Manager at Optimove, a position he has held since 2021. Based in New York, New York, he focuses on enhancing client relationships and ensuring the successful implementation of marketing strategies. His role involves gathering and presenting actionable strategies by reviewing historical client data during quarterly business reviews (QBRs). Dustin also coordinates with clients to track and improve campaign deliverability, utilizing tools such as Return Path.
Education and Expertise
Dustin Trinidad earned a Bachelor of Applied Science (BASc) in Marketing/Marketing Management from Sacred Heart University, where he studied from 2009 to 2014. He furthered his education by obtaining a Certificate in Digital Marketing from Columbia University in the City of New York, completing the program from 2020 to 2021. His expertise includes ensuring compliance with CAN-SPAM regulations and digital marketing best practices, which are essential in his role in customer success.
Previous Experience at Cheetah Digital
Before joining Optimove, Dustin worked as a Senior Account Manager at Cheetah Digital from 2014 to 2020. In this role, he was responsible for generating custom reports to measure campaign effectiveness and providing program recommendations to clients. He also coached and trained a team of junior account managers, enhancing their skills and knowledge in account management and client relations.
Internship Experience
Dustin gained early experience in the marketing field through internships. He worked as a Marketing Intern at Shark Branding for three months in 2014, where he contributed to various marketing initiatives. Earlier, in 2013, he served as an Intern/ESP Account Manager at Zeta Interactive for two months, where he assisted in managing client accounts and supporting account management functions.