Grant K.

Grant K.

Account Executive @ Optimove

About Grant K.

Grant K. is an experienced Account Executive currently working at Optimove in New York. He has a strong background in customer success and account management, with previous roles at Braze and EasyPost, and holds a Bachelor of Arts in Economics from the University of California, Berkeley.

Work at Optimove

Grant K. has been working at Optimove as an Account Executive since 2024. He is based in New York, New York, and operates in an on-site capacity. In this role, he engages with clients to enhance their customer engagement strategies and optimize their marketing efforts.

Previous Experience at Braze

Prior to joining Optimove, Grant K. held multiple positions at Braze. He served as an Account Executive for the SMB segment from 2022 to 2024 in New York. Before that, he was a Senior Customer Success Manager from 2020 to 2022 and a Customer Success Manager from 2019 to 2020, both in the San Francisco Bay Area. During his tenure, he improved onboarding processes and contributed to the professional development of team members.

Background in Customer Success

Grant K. has extensive experience in customer success roles. He worked at EasyPost as a Support Engineer and later as a Senior Customer Success Manager from 2017 to 2018 in the San Francisco Bay Area. He also served as a Customer Success/Account Manager at ClinCapture from 2018 to 2019. His roles have involved serving as a trusted advisor to various stakeholders, including C-level executives and engineers.

Education and Expertise

Grant K. holds a Bachelor of Arts in Economics from the University of California, Berkeley. He also participated in a Study Abroad Program at Universitat Autònoma de Barcelona, focusing on International Studies. He has formal training in quantitative analysis and business process analysis, which supports his expertise in solving complex problems collaboratively.

Certifications and Technical Skills

Grant K. is a Salesforce Certified Administrator and a Subject Matter Expert for Catalyst deployment. He is proficient in various customer success and knowledge management technologies, including Confluence, JIRA, Gainsight, Gong, Zendesk, Phabricator, Productboard, and Guru. These skills enable him to effectively manage customer relationships and ensure successful project outcomes.

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