Hsi Pei Liao
About Hsi Pei Liao
Hsi Pei Liao is a Technical Support Manager at Optimove, where he has worked since 2022 in New York, United States. He has extensive experience in customer support and technical roles, having previously held positions at various companies including Application Security, Inc., Fundraise Up, and FedEx Express.
Work at Optimove
Hsi Pei Liao has been serving as the Technical Support Manager at Optimove since 2022. In this role, he is responsible for overseeing technical support operations and ensuring customer satisfaction. His position is based in New York, United States, where he has contributed to the company's commitment to providing effective solutions to clients.
Previous Experience in Customer Support
Before joining Optimove, Hsi Pei Liao held several positions in customer support. He worked at Fundraise Up as a Support Engineer and then as a Senior Support Engineer from 2020 to 2022. Additionally, he served as the Head of Customer Support at Fundraise Up for a brief period in 2022. His experience includes managing customer inquiries and providing technical assistance.
Background in Technical Support Roles
Hsi Pei Liao has a diverse background in technical support roles. He worked at Application Security, Inc. as a Customer Support Manager from 2009 to 2013 and as a Customer Support Team Lead from 2005 to 2009. His earlier roles include positions at FedEx Express as a Technical Service Representative and at NT-ware Systemprogrammierung as a Technical Support Expert.
Education and Expertise
Hsi Pei Liao studied at the State University of New York at Delhi, where he earned an Associate in Applied Science degree in Computer Information Systems from 1995 to 1997. This educational background has provided him with the foundational knowledge necessary for his career in technical support and customer service.
Career Timeline
Hsi Pei Liao's career spans various roles and companies. He began his professional journey at FedEx Express from 2000 to 2003, followed by positions at Pitney Bowes and Sailthru. He transitioned to Transportation Alternatives as a CRM Coordinator from 2018 to 2020. His extensive experience in customer support and technical roles has shaped his current position at Optimove.