Jordan Taylor Brown
About Jordan Taylor Brown
Jordan Taylor Brown is a Customer Success Manager currently working at Optimove in London. With a background in customer success roles across various companies and a multilingual proficiency, he focuses on implementing customer-centric strategies to enhance engagement and product adoption.
Work at Optimove
Jordan Taylor Brown currently serves as a Customer Success Manager at Optimove, a role he has held since 2024. He operates in the London Area, United Kingdom, in a hybrid work environment. In this position, he focuses on implementing customer-centric strategies to enhance engagement, product adoption, and overall value realization for clients.
Previous Experience in Customer Success
Before joining Optimove, Jordan worked as a Customer Success Manager at Cision UK from 2021 to 2022 for 9 months. He also held a similar position at BigCommerce for 11 months during the same year. His experience in customer success roles has equipped him with strong skills in leveraging customer data and analytics to drive positive outcomes.
Teaching Experience
Jordan has experience as an English Second Language Teacher, having worked at the British Council in Cantalejo, Segovia, Spain, from 2018 to 2019 for 9 months. He also taught at LOGOS FORMACION in Segovia during the same period. His teaching roles contributed to his multilingual proficiency in English, German, and Spanish.
Educational Background
Jordan studied at the University of Leeds, where he earned a Bachelor of Arts (BA) degree in German and Spanish from 2016 to 2020. He also attended Grosvenor Grammar School from 2009 to 2016. Additionally, he participated in a term abroad at Heidelberg University in 2018 for 11 months, further enhancing his language skills and cultural understanding.
Early Career in Retail
Jordan began his career in retail, working as a Sales Assistant at Zara, part of Inditex, in Belfast for 3 months in 2015. He later joined PVH Corp. as a Sales Assistant at Calvin Klein, where he worked for one year until 2016. These early roles provided him with foundational customer service and sales skills.