Lee Quirk
About Lee Quirk
Lee Quirk is a Customer Success Manager at Optimove, where he has worked since 2024. He has a background in biology and extensive experience in client management and business process optimization in the conversational AI sector.
Work at Optimove
Lee Quirk has been serving as a Customer Success Manager at Optimove since 2024. In this role, Lee focuses on enhancing customer satisfaction and ensuring the successful implementation of Optimove's solutions. The position involves working closely with clients to understand their needs and provide tailored support, contributing to the overall success of the company.
Previous Experience in Customer Management
Before joining Optimove, Lee Quirk held several positions at Conversations by Ami. Lee started as an Analyst in 2020, then progressed to Head of Client Management from 2022 to 2023, and served as a Client Manager from 2021 to 2022. These roles involved managing client relationships and optimizing service delivery, which contributed to the growth of the conversational AI company.
Educational Background
Lee Quirk studied at the University of Exeter, where they earned a BSc in Biological Sciences with a focus on microbiology and infectious disease from 2017 to 2020. This academic background provided a strong foundation in scientific principles and analytical skills. Prior to that, Lee attended Hereford Sixth Form College from 2015 to 2017.
Internship and Early Career
Lee Quirk gained early professional experience as a Sales and Marketing Intern at GSK in 2019. This internship lasted for three months and involved supporting marketing initiatives. Additionally, Lee worked briefly as an Actor for the British Council in 2015 and held a position as Front of House at Las Iguanas from 2017 to 2019, which provided valuable customer service experience.
Contributions to Conversational AI
Lee Quirk played a key role in designing and optimizing new business processes at Conversations by Ami. This included working with FTSE100 companies to explore automation and innovation in customer experience processes. Lee contributed to the growth of the company by delivering solutions that utilized the latest chat-based AI technology.