Minni Ekholm
About Minni Ekholm
Minni Ekholm is a Customer Success Manager at Optimove in London, England, with a background in sales and events planning. She has held various roles in the hospitality and business development sectors across multiple countries, including the UAE, Finland, and Qatar.
Current Role at Optimove
Minni Ekholm serves as a Customer Success Manager at Optimove, a position she has held since 2022. In this role, she focuses on ensuring client satisfaction and maximizing the value of the company's marketing automation platform. Her responsibilities include managing client relationships, providing strategic guidance, and facilitating the implementation of Optimove's solutions to meet customer needs.
Previous Experience in Customer Service and Sales
Prior to joining Optimove, Minni Ekholm worked in various roles that enhanced her expertise in customer service and sales. She was a Sales Executive at etc.venues from 2019 to 2020, where she contributed to sales strategies and client engagement. Before that, she served as a Business Development Executive at Unit4 from 2021 to 2022, focusing on expanding the company's market presence.
Experience in Hospitality Industry
Minni Ekholm has significant experience in the hospitality sector. She worked as a Sales & Events Planning Coordinator at Marriott Hotel Downtown Abu Dhabi for five months in 2018. Additionally, she held positions at Marriott Marquis City Center Doha as a Front Office Associate for two years and at GLO Hotels as a Front Desk/Duty Manager for five months. These roles provided her with a strong foundation in customer service and event management.
Educational Background
Minni Ekholm studied at Haaga-Helia University of Applied Sciences, where she earned a Bachelor of Applied Science (B.A.Sc.) from 2012 to 2017. She also attended The Hong Kong Polytechnic University, obtaining a Bachelor's degree in 2014. Her educational background has equipped her with the skills necessary for her roles in customer success and sales.
Work Experience in Finland
In addition to her roles in the UK and the UAE, Minni Ekholm has experience in Finland. She worked as a Sales Representative at SOK for four months in 2018, where she focused on sales and customer engagement. Her early career in Finland has contributed to her diverse skill set in sales and customer service.