Moubani Roy
About Moubani Roy
Moubani Roy is a Customer Success Manager with a background in engineering and business administration. She has experience working at Amazon and FABgetaways, and has been with Optimove since 2021.
Current Role at Optimove
Moubani Roy serves as a Customer Success Manager at Optimove. She has held this position since 2021, contributing to the company's focus on enhancing customer relationships and ensuring client satisfaction. In her role, she is responsible for managing client accounts, providing support, and implementing strategies to improve customer engagement and retention.
Previous Experience at Amazon
Prior to her current role, Moubani Roy worked at Amazon as a Risk Analyst from 2015 to 2016 in Bangalore. During her tenure, she was involved in identifying and mitigating risks associated with various business operations. This experience provided her with valuable insights into risk management and operational efficiency.
Internship at FABgetaways
In 2019, Moubani Roy completed a Customer Experience Internship at FABgetaways for one month in the Ahmedabad Area, India. This internship allowed her to gain hands-on experience in customer service and enhance her skills in managing customer interactions and experiences.
Educational Background
Moubani Roy has a diverse educational background. She completed her Bachelor of Technology (BTech) in Electrical, Electronics and Communications Engineering at OmDayal Group Of Institutions from 2011 to 2015. Following this, she pursued an MBA at T.A.PAI MANAGEMENT INSTITUTE, graduating in 2020. Additionally, she studied Science at Shri Shikshayatan, further broadening her academic foundation.