Paul O'shea
About Paul O'shea
Paul O'Shea is the Director of Customer Success at Optimove, where he focuses on customer retention and churn analysis. He has extensive experience in client engagement across various sectors, having held leadership roles at Nielsen, Universum, Quantifind, Kantar Futures, and Future Electronics.
Current Role at Optimove
Paul O'Shea serves as the Director of Customer Success at Optimove, a position he has held since 2020 in London, England. In this role, he focuses on customer retention and understanding the drivers of customer churn. He leverages multiple datasets, including market measurement data and consumer panel data, to refine customer playbooks. O'Shea is accountable for revenue streams and securing renewals of critical ongoing contracts, ensuring that client needs are met effectively.
Previous Experience at Nielsen
Before joining Optimove, O'Shea worked at Nielsen as a Client Business Partner from 2007 to 2013 in Melbourne, Australia. During his six years at Nielsen, he developed skills in managing client relationships and utilizing market measurement data to provide insights. His experience at Nielsen laid the foundation for his later roles in customer success and consulting.
Professional Background in Consulting
O'Shea held the position of Head of Consulting for the Americas at Universum from 2014 to 2015 in New York City. His role involved consulting with clients to enhance their business strategies. Additionally, he served as Senior Vice President at Kantar Futures from 2016 to 2017 in the Greater New York City Area, where he managed large complex client engagements in the Consumer Packaged Goods (CPG) and Retail sectors.
Experience in Customer Success at Quantifind
From 2017 to 2020, O'Shea worked as the Director of Customer Success at Quantifind in Auckland, New Zealand. In this capacity, he specialized in marketing mix modeling, price and promotion optimization, and brand equity metrics. His focus on customer success during this period contributed to his expertise in developing analytical solutions and understanding client needs.
Early Career at Future Electronics
O'Shea began his career at Future Electronics, where he served as Supplier Development Manager from 2001 to 2004 in the Montreal, Canada Area. This early experience provided him with a solid foundation in supplier management and business development, which he later applied in his roles in customer success and consulting.