Rom Hirsh
About Rom Hirsh
Rom Hirsh serves as the Director of Support and Operations at Optimove, where he has worked since 2020. With a background in customer success and technical support, he combines his expertise in cloud computing and test automation with a Bachelor of Science degree in Bio-Medical Engineering.
Current Role at Optimove
Rom Hirsh serves as the Director of Support and Operations at Optimove, a position he has held since 2020. In this role, he oversees customer support and operational strategies, ensuring effective service delivery and customer satisfaction. His experience in managing customer-facing operations contributes to his ability to lead teams and enhance operational efficiency. Hirsh's focus on cloud computing and test automation plays a significant role in optimizing software solutions within the organization.
Previous Experience at Spot by NetApp
Prior to his current role, Rom Hirsh worked at Spot by NetApp as the Customer Success and Tech Support Group Manager from 2017 to 2020. During his three years in this position, he was responsible for managing customer support operations in the Tel Aviv District. His leadership in this role helped to improve customer satisfaction and streamline technical support processes, leveraging his background in sales to foster strong client relationships.
Experience at Experitest
Rom Hirsh was employed at Experitest as a Senior Technical Sales Engineer from 2014 to 2016. In this role, he utilized his technical expertise to support sales initiatives and provide solutions to clients. His experience in technical sales enhanced his understanding of customer needs and contributed to his effectiveness in customer support roles later in his career.
Educational Background
Rom Hirsh holds a Bachelor of Science degree in Bio-Medical Engineering from Tel Aviv University, where he studied from 2009 to 2013. This educational background provides him with a unique perspective in the tech support field, combining technical knowledge with practical applications in engineering. His studies in Biomedical/Medical Engineering have equipped him with analytical skills that are beneficial in his current role.
Skills and Expertise
Rom Hirsh possesses strong skills in test automation and cloud computing, which are essential for his role as Director of Support and Operations. His expertise in these areas enhances the efficiency and reliability of software solutions. Additionally, his background in sales contributes to his ability to manage customer-facing operations effectively, ensuring that client needs are met and support processes are optimized.