Sam Zerfoss
About Sam Zerfoss
Sam Zerfoss serves as the VP of Customer Success for the Americas at Optimove, a position he has held since 2023. With a background in account management and customer success across various companies, he brings a diverse skill set and a passion for outdoor activities.
Work at Optimove
Sam Zerfoss has been serving as the VP of Customer Success for the Americas at Optimove since 2023. In this role, he is responsible for overseeing customer success initiatives and ensuring client satisfaction across the region. His tenure at Optimove has been marked by a focus on enhancing customer relationships and driving growth through effective account management strategies.
Previous Experience at RollWorks
Prior to joining Optimove, Sam Zerfoss held multiple positions at RollWorks, a division of NextRoll. He served as the Sr. Director of Account Management & Customer Success from 2022 to 2023. His career at RollWorks included roles such as Director of Strategic Accounts, Sr. Manager of the Strategic Accounts Team, and Enterprise Principal Account Manager, spanning several years and showcasing his expertise in account management and customer success.
Education and Expertise
Sam Zerfoss studied Journalism at Indiana University Bloomington, where he earned a B.A. from 2006 to 2010. He also attended City, University of London, where he pursued a study abroad program in Journalism in 2010. His educational background has equipped him with strong communication skills and a foundation in business principles, particularly in entrepreneurship and small business administration.
Background and Cultural Perspective
Sam Zerfoss has lived in Hong Kong for four years, which has contributed to his diverse cultural perspective and growth mindset. His professional journey began in Miami Beach and has included significant roles in major cities such as New York City, San Francisco, and Denver. This varied experience has informed his approach to customer success and account management.
Personal Interests
Outside of his professional commitments, Sam Zerfoss enjoys outdoor activities, including hiking, biking, and skiing. He shares these experiences with his golden retriever, Ruby, and is passionate about creating new memories with his one-year-old son, James. His interests reflect a balance between work and personal life, emphasizing the importance of family and outdoor exploration.