Shani Sheleg
About Shani Sheleg
Shani Sheleg is a Customer Success Manager at Optimove, where she applies her psychology background and marketing expertise to enhance customer satisfaction and drive business growth. She has a diverse professional history, including roles in marketing, sales, and retail operations within the fine art industry and technology sectors.
Current Role at Optimove
Shani Sheleg serves as a Customer Success Manager at Optimove since 2021. In this role, she focuses on enhancing customer relationships and driving business growth through effective customer satisfaction strategies. Her background in psychology aids her in understanding customer behavior, which is crucial for improving customer experiences.
Previous Experience at Ashtrom Port
Shani Sheleg worked at Ashtrom Port as the Head of Marketing and Sales from 2020 to 2021. During her 10-month tenure in Tel Aviv-Yafo, Israel, she was responsible for overseeing marketing initiatives and sales strategies, contributing to the company's growth in a competitive market.
Background in Retail Operations at Halcyon Gallery
From 2016 to 2020, Shani Sheleg held the position of Retail Operations Manager at Halcyon Gallery in London, United Kingdom. Her role involved managing retail operations and enhancing customer engagement within the fine art industry. She also briefly served as the Business Development Manager at the same gallery in 2016.
Education and Expertise in Psychology
Shani Sheleg studied Psychology at The Interdisciplinary Center, earning a B.A. from 2012 to 2014. She furthered her education at Sotheby's Institute of Art, where she completed a program in Art and Finance in a Global Market in 2017. Her educational background supports her expertise in marketing strategy and customer service.
Experience in Customer Success Management
Prior to her current role, Shani Sheleg worked as a Customer Success Manager at CUPS - Unlimited Coffee from 2012 to 2013. This position allowed her to develop skills in customer service and support, which she continues to apply in her current role at Optimove.