Shannon Klaiman
About Shannon Klaiman
Shannon Klaiman is a Customer Success Manager at Optimove, where she has worked since 2017. She has a background in advertising, having held various roles in account management and coordination at companies such as BBDO, Draftfcb, and Arrivals + Departures.
Current Role at Optimove
Shannon Klaiman serves as a Customer Success Manager at Optimove, a position she has held since 2017. Based in New York, New York, she has accumulated over seven years of experience in this role. Her responsibilities include ensuring customer satisfaction and fostering strong relationships with clients to enhance their experience with the company's products and services.
Previous Experience in Advertising
Before joining Optimove, Shannon Klaiman held several positions in the advertising industry. She worked at Bbdo as an Account Executive for eight months in 2015 in New York. Following this role, she transitioned to Draftfcb, where she served as an Account Executive for seven months in 2016. Additionally, she was an Account Manager at Komoona for 11 months in Tel Aviv, Israel, from 2016 to 2017.
Early Career in Account Management
Shannon Klaiman began her career in account management at Arrivals + Departures, where she worked as an Account Coordinator for one year from 2013 to 2014 in Canada. She then joined Bbdo as an Account Coordinator, serving for one year from 2014 to 2015 in New York. These early roles laid the foundation for her expertise in client relations and account management.
Education and Academic Background
Shannon Klaiman studied Advertising at Seneca College. This educational background provided her with the necessary skills and knowledge to excel in the advertising and customer success sectors. Her academic training has contributed to her effectiveness in managing client relationships and understanding market dynamics.