Sharon Mintz
About Sharon Mintz
Sharon Mintz is a Customer Operations Manager at Optimove, where she has worked since 2021. She has a background in operations management and customer engagement strategies, with previous roles at Optimove and Regus.
Current Role as Customer Operations Manager
Sharon Mintz currently serves as the Customer Operations Manager at Optimove, a position she has held since 2021. In this role, she focuses on enhancing operational efficiency within customer-facing teams. Her responsibilities include implementing strategic processes that drive customer engagement and satisfaction. Mintz's expertise in customer operations is vital for the company's ongoing commitment to improving client relationships and retention.
Previous Experience at Optimove
Sharon Mintz has a notable history with Optimove, having worked in various roles from 2017 to 2020. Initially, she served as the Office Manager for two years, where she managed daily operations. Following this, she transitioned to the role of Facilities & Event Manager for one year. During her tenure, she implemented customer segmentation strategies that enhanced engagement models, demonstrating her capability in optimizing customer interactions.
Experience at Regus
Before joining Optimove, Sharon Mintz worked as an Operations Manager at Regus from 2014 to 2016. In this position, she was responsible for overseeing operational processes and ensuring efficient service delivery. Her experience at Regus contributed to her skill set in managing customer operations and understanding client needs.
Educational Background
Sharon Mintz studied at Tel Aviv University, where she earned two Bachelor's degrees in Communication and Media Studies and General Studies from 2011 to 2014. This educational background provided her with a solid foundation in communication strategies and media analysis, which she applies in her professional roles.
Expertise in Customer Engagement Strategies
Sharon Mintz specializes in identifying customers at risk and developing strategies to mitigate churn. Her strong ability to drive efficiency in customer-facing teams through strategic process execution is a key aspect of her work. Mintz's focus on customer segmentation and engagement models positions her as a valuable asset in enhancing customer loyalty and satisfaction.