Tricia Williams
About Tricia Williams
Tricia Williams is a Customer Success Manager at Optimove, where she has worked since 2022. She has a diverse background in customer success, marketing, and consulting, with previous roles at companies such as Better, Gympass, and Viscot Medical.
Current Role at Optimove
Tricia Williams serves as a Customer Success Manager at Optimove, a position she has held since 2022. In this role, she focuses on ensuring customer satisfaction and fostering long-term relationships with clients. Her responsibilities include onboarding new clients, providing ongoing support, and identifying opportunities for account growth. Tricia's experience in customer success positions her to effectively address client needs and enhance their overall experience with the company's products and services.
Previous Experience at Better
Tricia Williams has held multiple roles at Better, a digital mortgage company, from 2020 to 2022. She began as a Sales Development Associate, where she worked for one year, followed by a position as a Recruiting Rotational Analyst for five months. She later transitioned to a Loan Consultant Associate role for ten months. In these positions, she gained experience in sales, recruitment, and client consulting, contributing to her professional development in customer engagement and support.
Internship Experience at Viscot Medical and Gympass
Tricia Williams completed an internship as a Marketing Intern at Viscot Medical from 2018 to 2019, where she gained practical experience in marketing strategies and operations. Additionally, she worked as a Client Success Intern at Gympass for three months in 2019. These internships provided her with foundational skills in marketing and client relations, which have been beneficial in her subsequent roles in customer success.
Educational Background
Tricia Williams studied at Clemson University, where she earned a Bachelor of Science in Marketing with a minor in Brand Communications. Her education provided her with a strong foundation in marketing principles and strategies. Additionally, she participated in a study abroad program at Charles University, where she focused on Marketing. This diverse educational experience has contributed to her expertise in the field.
Professional Background at Clemson University
Tricia Williams worked at Clemson University in the College of Business as a Marketing Administrative Support Associate from 2016 to 2020. During her four years in this role, she supported various marketing initiatives and administrative tasks, enhancing her organizational and communication skills. This experience laid the groundwork for her career in marketing and customer success.