Amy Owen
About Amy Owen
Amy Owen serves as a Patient Registration Representative at Option Care Health in Bedford, New Hampshire, where she has worked since 2020. With extensive experience in customer service and a background in business administration, she specializes in patient registration and billing processes.
Work at Option Care Health
Amy Owen has been employed at Option Care Health as a Patient Registration Representative since 2020. In this role, she is responsible for managing patient registration processes and ensuring accurate data entry. Her work is crucial for facilitating patient access to healthcare services. Based in Bedford, New Hampshire, she has contributed to the organization for four years, utilizing her extensive experience in customer service and patient care.
Previous Experience in Customer Service
Prior to her current position, Amy Owen worked at Aetna, a CVS Health Company, for 13 years as a Senior Customer Service Representative from 2007 to 2020. In this capacity, she developed strong skills in customer relations and problem-solving. Before Aetna, she served as a Senior Customer Service Representative at Behavioral Health Network, Inc. from 2001 to 2005, where she further honed her customer service expertise.
Educational Background
Amy Owen studied at Southern New Hampshire University, where she earned a degree in Business Administration from 2015 to 2019. This educational background provided her with foundational knowledge in business principles and practices. Additionally, she completed her General Studies at Manchester Central High School from 1990 to 1994, which prepared her for her future academic and professional endeavors.
Skills and Expertise
Amy Owen possesses knowledge of ICD 10 codes and HCPCS codes, which are essential for patient registration and billing processes. She has expertise in handling prior authorization requests for IV medications and Enteral Nutrition, demonstrating her capability in managing complex healthcare requirements. Her skills contribute to efficient patient care and administrative processes.
Early Career Experience
Amy Owen began her career as an Accounting Representative at Lamont, Hanley & Associates, where she worked from 1999 to 2001. This early experience in accounting provided her with valuable insights into financial processes, which she later applied in her customer service roles. Her diverse work history has equipped her with a broad skill set applicable to her current position.