Dwayne Patterson
About Dwayne Patterson
Dwayne Patterson is a Senior Information Technology Manager at Option Care Health, where he has worked since 2020. He aims to achieve ITIL V4 certification and has a background in Computer Science and Software Engineering.
Work at Option Care Health
Dwayne Patterson has been a key member of Option Care Health since 2016. He initially served as an Application Support Specialist until 2020, where he contributed to the IT service delivery processes. He then transitioned to the role of Manager, IT Service Desk, from 2018 to 2020, enhancing the support framework for the organization. In 2021, he advanced to the position of Senior Information Technology Manager, where he has been responsible for overseeing IT service management and delivery. His tenure at Option Care Health spans multiple roles, showcasing his growth and adaptability within the organization.
Education and Expertise
Dwayne Patterson holds a Bachelor's degree in Computer Science from the University of Technology, Jamaica, which he completed from 2008 to 2012. He later pursued a Master of Science in Software Engineering at The University of Texas at Arlington, graduating in 2017. His educational background provides a solid foundation for his career in information technology, particularly in IT service management and software development. He is currently aiming to achieve ITIL V4 certification, which aligns with his expertise in employing ITIL frameworks in his daily activities.
Background
Dwayne Patterson has built a career in information technology with a focus on IT service management. Before joining Option Care Health, he worked at CompuCom as an Associate from 2015 to 2016. His experience spans various roles within IT, including significant positions at Option Care Health, where he has developed and implemented IT service management structures supporting over 5000 employees. His career reflects a commitment to enhancing IT service delivery and support.
Achievements
Throughout his career, Dwayne Patterson has demonstrated a commitment to improving IT service management. His experience includes deploying ITSM structures and methodologies that effectively support a large workforce. He has held multiple roles at Option Care Health, each contributing to his professional development and expertise in the field. His ongoing pursuit of ITIL V4 certification further underscores his dedication to enhancing his skills and knowledge in IT service management.