Felicia Coleman
About Felicia Coleman
Felicia Coleman is a Collections Specialist at Option Care in Spokane, Washington, where she has worked since 2017. With a background in customer service and expertise in managing quarterly taxes, she brings valuable skills in finance and data management to her role.
Work at Option Care Health
Felicia Coleman has served as a Collections Specialist at Option Care since 2017. In this role, she is responsible for managing financial collections within the healthcare sector. Her tenure of seven years in the Spokane, Washington area has allowed her to develop a deep understanding of the reimbursement processes specific to the hospital and healthcare industry. This experience enables her to effectively navigate the complexities of financial collections while ensuring compliance with industry standards.
Previous Experience at Safeway
Prior to her current position, Felicia Coleman worked as a Department Manager at Safeway from 2009 to 2014. During her five years in this role in Moses Lake, Washington, she gained valuable experience in customer service and team management. This background has contributed to her strong communication skills, which are essential in her current role as a Collections Specialist.
Education and Expertise
Felicia Coleman studied at Spokane Falls Community College, where she earned an Associate of Arts and Sciences (AAS) degree in Small Business Administration/Management from 2015 to 2017. Her educational background provides her with foundational knowledge in business management, which complements her expertise in managing quarterly taxes. This skill is particularly relevant to her responsibilities in financial collections.
Technical Skills
Felicia Coleman possesses strong skills in Microsoft Excel and Microsoft Word, which are critical for her role in finance and data management. Proficiency in these applications allows her to efficiently handle data analysis and reporting tasks, enhancing her effectiveness as a Collections Specialist. Her technical skills support her ability to manage financial information accurately and efficiently.
Background in Customer Service
Felicia Coleman has a background in customer service, which enhances her ability to communicate effectively with clients in her current role. This experience allows her to address client inquiries and concerns with professionalism and clarity, contributing to successful interactions in her position at Option Care.