Michael Edwards
About Michael Edwards
Michael Edwards is a System Analyst with extensive experience in desktop support and technical services. He has worked for various organizations, including Charles Schwab and Option Care, and holds degrees in Jazz Composition and Computer Networking.
Work at Option Care Health
Michael Edwards has been employed at Option Care since 2014, where he serves as a Tier 2 Desktop & Software Support/End User Administrator. In this role, he provides technical support and administration for end users. Since 2018, he has also held the position of System Analyst, contributing to the integration and optimization of IT systems. His work includes the development of software solutions that have been adopted as models for Walgreens' infusion company, Option Care.
Previous Experience at Charles Schwab
Prior to his current role, Michael Edwards worked at Charles Schwab from 2012 to 2013 as a Desktop Support / Active Directory Administrator in Richfield, Ohio. During his tenure, he played a key role in integrating MAC and Windows systems to improve support for the east coast operations. His commitment to professional development is evident in his active pursuit of training opportunities to enhance his skills and certifications.
Background in Technical Support
Michael Edwards has a diverse background in technical support. He worked at GXS as a Managed Services Tech Support Specialist for four months in 2012, following an internship at GXS in Brookpark as a Managed Services specialist. His experience also includes a period of self-employment as a musician from 2003 to 2012, which showcases his varied skill set.
Education and Expertise
Michael Edwards holds a Bachelor of Arts in Jazz Composition from The University of Akron, where he studied from 1990 to 1997. He also earned an Associate degree in Computer Networking and Security from ITT Technical Institute-Strongsville, completing his studies from 2010 to 2012. His educational background supports his expertise in both music and technology.