Wilson C.
About Wilson C.
- Over 20 years of IT experience.- Broad experience in applications/customer support having worked in many roles within a global support organization for the past 19 years. - Team player, strong communicator with customer centric and leadership skills. - Responsible for successfully leading and being in charge of building new teams to support the Oracle/Siebel Applications. - Very deep knowledge of a global customer support organization not only at the operational but also at the strategic level.- Product Lifecycle Management and Support Release Readiness.- Detailed and results-oriented.Specialties: Application/customer support management, support operations and processes, working with and managing global teams, build up of new teams for support, Global/Cross-functional Teamwork & Leadership, Client Management & Client Satisfaction, Siebel CRM Architecture, Oracle Business Intelligence Enterprise (former Siebel Analytics), Oracle Sales Cloud. Oracle HCM Cloud, SaaS