Rosie Marcotte
About Rosie Marcotte
Rosie Marcotte is a Product Experience Manager at Orbit, where she creates content to support Shopify merchants. With a background in customer engagement and leadership, she has held various roles in companies like Shopify, Thinkific, and CartKit.
Current Role at Orbit Apps
Rosie Marcotte serves as the Product Experience Manager at Orbit Apps, a position she has held since 2020. In this role, she focuses on creating programs and content designed to enhance customer engagement and loyalty. She actively contributes to the Orbit Apps blog, particularly in the 'Merchant Spotlights' series, where she highlights the success stories of various Shopify merchants. Her work aims to support and inspire Shopify merchants, reflecting her commitment to improving user experience.
Previous Experience in Customer Engagement
Before joining Orbit Apps, Rosie Marcotte held several roles that contributed to her expertise in customer engagement. She worked as a Guru at Shopify from 2017 to 2019, where she provided support and guidance to customers. Following that, she was a Customer Champion at Thinkific for three months in 2019, focusing on customer support in the Ottawa area. Additionally, she served as the Content Strategy Lead at CartKit from 2019 to 2020, where she developed strategies to enhance content effectiveness.
Background in Media and Communication
Rosie Marcotte has a background in media and communication, having studied at Cambrian College. She earned a Bachelor's degree in Communication, Journalism, and Related Programs from 2010 to 2012. Her education laid the foundation for her career in content creation and customer engagement, enabling her to effectively communicate and connect with audiences in her professional roles.
Leadership Philosophy
Rosie Marcotte advocates for collaborative leadership and the importance of positive conflict in achieving success and growth. She believes that fostering an environment where team members can engage in constructive discussions leads to better outcomes. Additionally, she supports the principles of Radical Candor in her professional approach, emphasizing the value of open and honest communication in the workplace.
Experience as Show Host
Prior to her current role, Rosie Marcotte worked as a Show Host at Below The Fold for eight months in 2019. This experience allowed her to engage with audiences and develop her skills in content presentation and storytelling. Her time in this role contributed to her overall expertise in creating compelling content that resonates with viewers.