Guilherme Piccoli. MSc.
About Guilherme Piccoli. MSc.
Guilherme Piccoli is a Customer Success Manager for EMEA at Orbus Software, with extensive experience in customer success and consulting roles at notable companies including Accenture, Microsoft, and Ernst & Young. He holds a Master's Degree in Marketing Communications and has a background in Business Administration and Software Engineering.
Current Role at Orbus Software
Guilherme Piccoli serves as the Customer Success Manager for the EMEA region at Orbus Software. He has held this position since 2023, working from London, England. In this role, he focuses on ensuring customer satisfaction and success, leveraging his extensive experience in customer success management across various industries.
Previous Experience at Accenture
Prior to joining Orbus Software, Guilherme worked at Accenture as the EMEA Customer Success Manager for the Modern Workplace from 2021 to 2022. Based in London, he managed customer relationships and contributed to the implementation of modern workplace solutions, enhancing client engagement and satisfaction.
Experience at Microsoft
Guilherme Piccoli has significant experience at Microsoft, where he worked in various roles. He was a Senior Customer Success Manager for the Modern Workplace from 2018 to 2021 in London. Earlier, he served as a Sales Excellence Analyst from 2013 to 2016 in São Paulo, Brazil. His tenure at Microsoft equipped him with skills in customer success and sales strategy.
Education and Qualifications
Guilherme holds multiple degrees and certifications. He earned a Master’s Degree in Marketing Communications from London South Bank University from 2016 to 2017. He also completed a Bachelor of Business Administration at Pontifícia Universidade Católica de Campinas from 2007 to 2010. Additionally, he studied Software Engineering at BrainStation in 2022 and participated in an Intensive Business Program at UC San Diego in 2011.
Early Career and Internships
Guilherme began his career with an internship at IBM from 2009 to 2010. He later worked at Ernst & Young as a Financial Services Consultant from 2011 to 2013 in São Paulo, Brazil. These early experiences laid the foundation for his expertise in consulting and customer success management.