Kelly Naumann
About Kelly Naumann
Kelly Naumann serves as the Customer Success Lead at Orbus Software, where she engages with customers to discuss product development and leads the North America Customer Success team. With a background in customer support and success roles at various companies, she has accumulated significant experience in the field since her studies in Information Systems and Psychology.
Current Role at Orbus Software
Kelly Naumann serves as the Customer Success Lead at Orbus Software, a position she has held since 2022. In this role, she leads the North America Customer Success team, providing guidance and direction to ensure customer satisfaction and engagement. Kelly engages with customers to discuss the product roadmap and solicits feedback for the product team, which helps guide the direction of iServer365. Her leadership also involves collaboration with EMEA and AUS teams to share learnings and build consistency across regions.
Previous Experience at Weidmuller
Kelly Naumann worked at Weidmuller from 2007 to 2014, where she held multiple positions. Initially, she served as a Customer Support Representative for three years. Following this role, she advanced to Customer Service Team Lead, a position she held for four years. Her experience at Weidmuller provided her with a strong foundation in customer service and support, which has been instrumental in her subsequent roles.
Experience at STR Software
At STR Software, Kelly Naumann held several positions from 2015 to 2020. She worked as a Customer Success Manager for five years, where she focused on enhancing customer satisfaction and retention. Additionally, in 2020, she briefly served as a Lead Product Advocate for nine months. Her tenure at STR Software contributed to her expertise in customer success strategies and product advocacy.
Role at AMC Technology
Kelly Naumann was employed at AMC Technology from 2020 to 2022 as a Customer Success Project Manager. In this role, she managed customer projects and ensured successful implementation of solutions to meet client needs. Her experience at AMC Technology further developed her skills in project management and customer engagement.
Educational Background
Kelly Naumann studied at Virginia Commonwealth University, where she earned an Undergrad Post-Baccalaureate Certificate in Information Systems from 2012 to 2014. She also completed a Bachelor of Science in Psychology at the same university from 2000 to 2001. Additionally, she has studied at Old Dominion University. Her educational background supports her roles in customer success and product management.