Oliver Hecquer
About Oliver Hecquer
Oliver Hecquer serves as the Chief Customer Officer at Orbus Software, a position he has held since 2021. He has extensive experience in customer support and consulting, having worked in various roles at Orbus Software and previously at Accenture.
Current Role at Orbus Software
Oliver Hecquer serves as the Chief Customer Officer at Orbus Software, a position he has held since early 2021. In this role, he focuses on enhancing customer engagement and ensuring that the company's offerings meet client needs effectively. His leadership has contributed to building market-leading customer teams across various departments, including Professional Services, Customer Success, Support, and Customer Operations.
Previous Experience at Orbus Software
Before becoming Chief Customer Officer, Oliver Hecquer held multiple positions at Orbus Software. He worked as Senior Consultant from 2016 to 2017, followed by roles as Lead Consultant for the Americas from 2017 to 2018, and Head of Professional Services from 2018 to 2019. He also served as Head of Professional Services & Support from 2019 to 2021 and took on the role of SVP North America (Interim) for six months in 2023.
Experience at Flywire
Oliver Hecquer worked at Flywire (formerly peerTransfer) in Valencia, Spain, where he was involved in Customer Support & Operations from 2012 to 2013. This role provided him with valuable experience in customer service and operational management within the education technology sector.
Educational Background
Oliver Hecquer has a diverse educational background. He completed a Bachelor of Arts (B.A. Hons) in Business, Economics, & Social Studies at Trinity College Dublin from 2008 to 2012. He furthered his studies at Leiden University, earning a Master of Science in Political Science from 2013 to 2014. Additionally, he participated in an executive program on Leading in the Digital Era at Harvard Business School in 2022.
Consulting Experience
Oliver Hecquer has a solid foundation in consulting, having worked as a Consulting Analyst at Accenture in London from 2015 to 2016. His consulting experience, combined with his roles at Orbus Software, has equipped him with the skills necessary to drive customer success and operational efficiency.