Sunny Liu
About Sunny Liu
Sunny Liu serves as the Head of Customer Operations - APAC at Orbus Software, bringing extensive experience in customer success and project management from previous roles at Nestlé Nespresso SA. With a background in medical science and music, Liu has a strong focus on driving delivery excellence and enabling digital transformation for enterprises.
Current Role at Orbus Software
Sunny Liu serves as the Head of Customer Operations - APAC at Orbus Software since 2024. In this role, Sunny focuses on enhancing customer experience and operational efficiency across the Asia-Pacific region. This position builds on previous experience at Orbus Software, where Sunny contributed as the APAC Customer Success Lead and Customer Success Manager. Sunny's leadership aims to drive delivery excellence and support digital transformation initiatives for enterprises.
Previous Experience at Nestlé Nespresso SA
Sunny Liu held multiple roles at Nestlé Nespresso SA, contributing to various aspects of customer service and project management. From 2020 to 2021, Sunny worked as a B2B Customer Service Project Manager in Lausanne, Switzerland. Prior to this, Sunny served as a Coffee Specialist and later as a Senior Coffee Specialist in New South Wales, Australia. Sunny's experience also includes roles in B2B Customer Relations and Operations Sales Support, demonstrating a strong background in customer operations.
Education and Expertise
Sunny Liu studied at the University of New South Wales (UNSW), where they achieved a Bachelor of Medical Science. This academic background complements Sunny's professional experience in customer operations and project management. Additionally, Sunny studied violin performance at the Sydney Conservatorium of Music High, showcasing a diverse skill set that spans both the sciences and the arts.
Involvement in Strategic Project Management
During tenure at Nestlé Nespresso SA, Sunny Liu was involved in strategic project management and B2B customer service initiatives. This experience has equipped Sunny with the skills necessary to drive customer success and operational excellence. At Orbus Software, Sunny has continued to leverage this expertise, particularly in enabling enterprises' digital transformation through effective project management and customer engagement strategies.
Contributions to Orbus Navigate Event
Sunny Liu played a significant role in the Orbus Navigate event, where they attracted high levels of engagement during discussions on adoption maturity. Additionally, Sunny conducted a workshop titled 'Your Value Journey,' aimed at enhancing customer understanding of value-driven enterprise architecture. These contributions highlight Sunny's commitment to customer success and operational improvement within the organization.