Genesa Poggioni
About Genesa Poggioni
Genesa Poggioni is the Vice President, Head of Customer Success at Orca Security, with extensive experience in customer success and leadership roles across various companies.
Current Role at Orca Security
Genesa Poggioni currently holds the position of Vice President, Head of Customer Success at Orca Security. She operates remotely from Denver, Colorado, in the United States. In this role, she is responsible for overseeing the company's customer success initiatives, ensuring customer satisfaction and retention.
Previous Experience at SIMBA Chain
Prior to joining Orca Security, Genesa Poggioni served as Vice President, Head of Customer Experience at SIMBA Chain for one year from 2022 to 2023. During her tenure, she led the Customer Success team to achieve a remarkable 95% customer retention rate within the first year.
Career at Illumio
Genesa Poggioni has an extensive background at Illumio, where she held multiple roles from 2017 to 2022. She started as a Customer Success Advisor and later served as Director, Customer Success West & APAC, and eventually became the Senior Director, Customer Success. Notably, she implemented a new customer onboarding process that reduced time-to-value by 30%. Her exceptional performance earned her the 'Customer Success Leader of the Year' award in 2021.
Role at Apptio
At Apptio, Genesa Poggioni worked from 2011 to 2017. She began as a Senior Engagement Manager and was later promoted to Director, Strategic Accounts. During her time at Apptio, she developed and launched a partner program that contributed to a 20% increase in partner-driven revenue.
Educational Background
Genesa Poggioni achieved a Bachelor of Applied Science (BASc) in Computer and Information Sciences, General, from the University of Phoenix. She attended from 2004 to 2010, which provided her with a strong foundation in IT and customer success management.
Industry Contributions and Speaking Engagements
Genesa Poggioni is an active participant in the customer success and cybersecurity communities. She regularly speaks at industry conferences such as SaaStr Annual and Customer Success Summit. Additionally, she has authored a whitepaper titled 'Optimizing Customer Success in SaaS Companies,' which was published in a leading industry journal.
Mentorship and Volunteer Work
Beyond her professional roles, Genesa Poggioni mentors emerging leaders in the cybersecurity field through the Women in CyberSecurity (WiCyS) program. She also volunteers as a career coach for veterans transitioning into civilian tech roles through the Hire Heroes USA program.
Certifications
Genesa Poggioni holds a certification in Customer Success Management from the Customer Success Association. This certification underscores her commitment to excellence in the field of customer success.