Daniel Worrall
About Daniel Worrall
Daniel Worrall is a Service Desk Administrator at The Orchard in London, England, where he has worked since 2020. He has a background in IT support and management, having held positions at VICE Media, Pulse Films, Sony Music Entertainment, and WorkPlaceLive.
Work at Orchard
Daniel Worrall has been serving as a Service Desk Administrator at The Orchard since 2020. In this role, he develops and maintains knowledge base documentation to support organizational efficiency. His responsibilities include handling patch management for MacOS and Windows 10 systems, ensuring that all software is up to date and secure. Additionally, he provides executive and VIP support, demonstrating his capability to assist high-level personnel with their technical needs.
Previous Experience in IT Administration
Before joining The Orchard, Daniel Worrall worked at VICE Media as an IT Administrator for the EMEA region from 2018 to 2020. In this position, he was responsible for various IT support functions. He also held the role of IT/Office Manager at Pulse Films during the same period, where he managed IT operations and office support. His experience at Sony Music Entertainment as a Global Support Analyst from 2017 to 2018 further solidified his expertise in IT support.
Technical Skills and Responsibilities
Daniel Worrall possesses a range of technical skills relevant to his roles in IT support. He manages hardware procurement processes, ensuring that the organization has the necessary equipment to operate effectively. He administers G-Suite and Jamf, which are essential tools for managing organizational needs and maintaining system integrity. His experience with patch management for MacOS and Windows 10 systems highlights his ability to maintain secure and efficient IT environments.
Career Progression in IT Support
Daniel Worrall's career in IT support began at WorkPlaceLive, where he worked as a Technical Support Engineer from 2016 to 2017. This role provided him with foundational skills in technical support and customer service. His subsequent positions at Sony Music Entertainment, Pulse Films, and VICE Media reflect a steady progression in responsibility and expertise within the IT field, culminating in his current role at The Orchard.