Shannon Murphy
About Shannon Murphy
Shannon Murphy is a Sales and Customer Experience professional based in Austin, Texas, with a background in operations and executive assistance. She holds an MBA from St. Edward's University and has demonstrated strong problem-solving and communication skills throughout her career.
Work at Orchard
Shannon Murphy has been employed at The Orchard since 2021, where she holds the position of Sales/Customer Experience. In this role, she focuses on enhancing customer interactions and ensuring a positive experience for clients. Her responsibilities include addressing customer inquiries, resolving issues, and providing support to improve overall satisfaction. Shannon's experience in customer service is instrumental in driving engagement and loyalty among clients.
Previous Experience
Before joining The Orchard, Shannon worked at Titan Fund Management and Titan Development Real Estate Fund I as an Executive Assistant from 2018 to 2019. Her role involved supporting executive operations in the Austin, Texas area. Additionally, she served as Operations Manager at Gold's Gym from 2016 to 2018, where she managed day-to-day operations and contributed to the overall efficiency of the facility. She also has experience as an Executive Assistant at LifeChanger since 2019.
Education and Expertise
Shannon Murphy earned her Master of Business Administration (MBA) from St. Edward's University, where she achieved a GPA of 3.8, completing her studies from 2019 to 2020. Prior to that, she studied Sociology and Spanish at The University of New Mexico from 2009 to 2013. Her educational background equips her with a strong foundation in business principles and communication, which she applies in her current role and previous positions.
Skills and Competencies
Shannon is recognized for her quick problem-solving abilities and excellent decision-making skills, particularly in high-pressure situations. She is skilled in articulating financial contracts to clients, enhancing their understanding and satisfaction. Her proven track record includes increasing client and customer satisfaction ratings through effective communication and organizational skills. Additionally, she has experience in conflict resolution, ensuring smooth customer experiences and maintaining high satisfaction levels.