Josh D'penha D'souza
About Josh D'penha D'souza
Josh D'penha D'souza is a Client Success Manager at OMG, where he has worked since 2022. He has a diverse background in sales, digital strategy, and client management, with previous roles at companies such as Bolthouse Farms and Goosehead Insurance Agency.
Current Role at OMG
Josh D'penha D'souza serves as a Client Success Manager at OMG, a position he has held since 2022. In this role, he focuses on enhancing client satisfaction and retention. He collaborates with various teams, including Onboarding, Creative Services, Support, Product, and Engineering, to ensure that client requests and initiatives are executed effectively. His responsibilities include developing strategies to retain and grow revenue for enterprise franchise partnerships.
Previous Experience at Bolthouse Farms
Prior to his current role, Josh worked at Bolthouse Farms in multiple capacities. He served as a Field Sales and Merchandising Representative from 2020 to 2021 for seven months, where he was responsible for sales and merchandising efforts. He also worked as a Digital Specialist in 2021 for five months, focusing on digital marketing strategies.
Background in Insurance and Sales
Josh has experience in the insurance industry, having worked as an Account Executive at Goosehead Insurance Agency for seven months in 2020. He also held positions at Frisco RoughRiders, where he worked as a Corporate Sales Executive and Ticket Sales Coordinator in 2018. His background includes a strong focus on sales and client engagement.
Educational Qualifications
Josh studied at The University of Texas at Dallas, where he achieved a degree in Global Business. He has also completed various certifications, including Project Management from Grow with Google, Digital Sales from Google Academy for Ads & Digital Unlocked, and a Texas Real Estate Salesperson License from Champion's School of Real Estate.
Digital Strategy and Tools Expertise
In his roles, Josh has developed a one-to-many engagement strategy to enhance user engagement. He acts as a subject matter expert on Looker for the Client Success Team, assisting peers with account reporting. He utilizes digital tools such as DialPad, Zoom, Teams, and Salesforce to communicate with clients and address their needs and challenges.