Mary Levine
About Mary Levine
Mary Levine is a Customer Care Supervisor at Organogenesis, with a diverse background in customer service and sales management spanning over two decades. She has held various roles at notable companies, including Cultural Care Au Pair and PR Newswire, where she implemented tools to enhance departmental efficiency.
Current Role at Organogenesis
Mary Levine serves as the Customer Care Supervisor at Organogenesis, a position she has held since 2022. In this role, she manages a team of nine members and two team leads, focusing on processing sales orders and ensuring compliance. Her responsibilities include working with key business partners in Distribution, Sales, Finance, and Compliance to maintain a consistent product flow to customers. Levine has implemented improvement plans targeting key metrics such as average speed of answer and schedule adherence.
Previous Experience at Cultural Care Au Pair
Before joining Organogenesis, Mary Levine worked at Cultural Care Au Pair as an Account Manager from 2014 to 2022. During her eight years in this role, she was based in Cambridge, Massachusetts. Her experience at Cultural Care Au Pair contributed to her expertise in customer care and account management.
Career at PR Newswire
Mary Levine had a significant tenure at PR Newswire, where she held multiple roles from 2000 to 2008. She started as an Inside Sales Manager from 2000 to 2002, then transitioned to Director of Customer Service from 2003 to 2005, and later served as Director of Inside Sales from 2006 to 2008. Her roles involved overseeing customer service operations and sales strategies, contributing to her extensive background in customer care.
Early Career at Cox Communications and Bank of America
Mary Levine began her career at Cox Communications as a Call Center Supervisor from 1998 to 2000. She then worked at Bank of America as a Sales & Service Manager from 1995 to 1998. These early positions provided her with foundational skills in customer service and team management, which have been essential throughout her career.
Education and Expertise
Mary Levine studied at Bryant University, where she earned a Bachelor of Science degree with a focus on Management and Marketing. Her educational background complements her extensive experience in customer service and team leadership, equipping her with the skills necessary to implement new tools and strategies in customer care.