Gaurav Sharma
About Gaurav Sharma
Gaurav Sharma is a Senior Executive - Application Manager at Orient Electric and a Senior Services Engineer at Signify, with extensive experience in supervising and coordinating service engineers.
Work at Orient Electric
Gaurav Sharma serves as the Senior Executive - Application Manager at Orient Electric, a position he has held since 2022. His role involves overseeing application management tasks and ensuring effective service delivery. He operates on-site in Noida, Uttar Pradesh, India, where he is responsible for coordinating various operational aspects related to application support.
Current Role at Signify
In addition to his position at Orient Electric, Gaurav Sharma works as a Senior Services Engineer at Signify. He has been with the company since 2019, based in Gurugram, Haryana, India. His responsibilities include providing technical support and ensuring the quality of service for clients.
Previous Experience at iQor
Gaurav Sharma previously held the role of Regional Supervisor at iQor, where he worked from 2016. His experience in this position involved overseeing operations and managing teams to ensure effective service delivery in Gurgaon, India.
Educational Background
Gaurav Sharma completed his Bachelor of Technology (B.Tech.) in Electrical, Electronics and Communications Engineering from UPTU between 2010 and 2014. He also attended Krishna Engineering College during this period, where he gained foundational knowledge in engineering principles.
Professional Skills and Responsibilities
Gaurav Sharma possesses extensive experience in managing service teams, conducting field visits, and mentoring technicians. He prepares action plans, implements productivity audits, and sets customer service standards. His role includes supervising service engineers for installations and troubleshooting, as well as analyzing performance metrics to enhance customer satisfaction.