Harshil Makwana
About Harshil Makwana
Harshil Makwana is a Customer Service Associate at Orient Electric with extensive experience in the consumer electronics industry and proficiency in Hindi.
Current Role at Orient Electric
Harshil Makwana currently serves as a Customer Service Associate at Orient Electric. His role involves addressing customer inquiries and providing support to enhance customer satisfaction. He has been with the company since 2021, contributing to the service team's efforts in maintaining high service standards.
Previous Experience in Customer Service
Before joining Orient Electric, Harshil Makwana worked at several notable companies in customer service roles. He was a Service Executive at Havells India Ltd for nine months in 2018-2019 and served as Circle Head Service at Amstrad from 2019 to 2021. Additionally, he held the position of Team Lead at Videcon d2h from 2016 to 2018, where he managed a team and ensured effective service delivery.
Educational Background in Engineering
Harshil Makwana completed his Bachelor of Engineering in Electrical, Electronics, and Communications Engineering at Gujarat Technological University, Ahmedabad. His studies spanned from 2013 to 2016, providing him with a solid technical foundation that supports his work in the consumer electronics industry.
Skills and Proficiencies
Harshil Makwana possesses advanced skills in Microsoft Excel and Microsoft Office, which enhance his productivity and efficiency in customer service roles. He demonstrates proficiency in Hindi, facilitating effective communication with a diverse customer base. His strong background in the consumer electronics industry equips him with the expertise necessary for effective customer service and management.
Technical Knowledge in Customer Service
Harshil Makwana has a solid foundation in information technology, which contributes to his comprehensive understanding of technical aspects in customer service. This knowledge allows him to address customer issues effectively and provide informed support.