Pritiranjan Mohanty
About Pritiranjan Mohanty
Pritiranjan Mohanty is a Branch Service Manager at Orient Electric with extensive experience in managing after-sales service activities for consumer electronics and home appliances.
Work at Orient Electric
Pritiranjan Mohanty serves as the Branch Service Manager at Orient Electric, a position he has held since 2014. In this role, he manages after-sales service activities for various consumer electronics and home appliances. His responsibilities include developing training strategies and expanding the service network to enhance operational efficiency. He focuses on maintaining service level agreements (SLA), turnaround time (TAT), and customer satisfaction (CSAT), ensuring that the service team meets the expectations of customers.
Previous Experience in Consumer Electronics
Prior to his tenure at Orient Electric, Pritiranjan Mohanty worked at Onida as a Team Leader and Mobile Circle Head from 2012 to 2014. He also held the position of Area Service Incharge at Videocon Consumer Durables for one year, from 2011 to 2012. His experience in the consumer electronics sector extends back to his role as Senior Service Engineer at Adonis Electronics Pvt Ltd, where he worked for seven years from 2004 to 2011. This diverse background has equipped him with extensive knowledge in managing service operations.
Education and Expertise
Pritiranjan Mohanty completed his Bachelor of Arts degree at Utkal University, studying from 1998 to 2001. He also attended Panchasakha High School in 1970. His educational background, combined with over 14 years of experience in the consumer electronics and mobile phone industry, has provided him with a solid foundation in service management and customer relations.
Experience with Diverse Brands
Throughout his career, Pritiranjan Mohanty has worked with a variety of well-known brands in the consumer electronics sector. His experience includes working with De'Longhi, Kenwood, and Braun, in addition to his roles at ONIDA and Videocon. This exposure to different brands has enhanced his expertise in after-sales service and customer satisfaction across multiple product categories.