Cynthia Fryer
About Cynthia Fryer
Cynthia Fryer serves as a Call Center Supervisor at Oriental Trading Company, a subsidiary of Berkshire Hathaway, where she has worked since 2017. With a career spanning over two decades at the same company, she has held various roles including Customer Relations Supervisor and Sourcing Specialist.
Work at Oriental Trading Company
Cynthia Fryer has been employed at Oriental Trading Company, a subsidiary of Berkshire Hathaway, since 1995. Over her career, she has held several positions, demonstrating her versatility and commitment to the organization. Currently, she serves as Call Center Supervisor, a role she has occupied since 2017. Prior to this, she worked as a Sourcing Specialist from 2013, and as Customer Relations Supervisor from 2011 to 2013. Her earlier roles included Team Supervisor from 2002 to 2011 and Customer Service from 1995 to 2002. Additionally, she briefly worked as a Domestic Freight and Foreign Booking Coordinator in 2013.
Education and Expertise
Cynthia Fryer completed her secondary education at Schuyler Central High School, where she studied from 1972 to 1976. Her educational background has provided her with foundational skills that have supported her career in customer service and operations within the call center environment. Her extensive experience at Oriental Trading Company has allowed her to develop expertise in customer relations, sourcing, and team supervision.
Background in Customer Service
Cynthia Fryer has a long-standing background in customer service, having worked in various roles that emphasize customer relations and support. Her tenure at Oriental Trading Company began in 1995, where she initially worked in customer service for seven years. This experience laid the groundwork for her subsequent roles in customer relations and team supervision, highlighting her ability to manage and enhance customer experiences.
Career Progression at Oriental Trading
Cynthia Fryer's career at Oriental Trading Company reflects a steady progression through various roles. Starting as a Customer Service representative in 1995, she advanced to Team Supervisor by 2002. After serving in that capacity for nine years, she transitioned to Customer Relations Supervisor in 2011. In 2013, she took on the role of Sourcing Specialist, which she held concurrently with her current position as Call Center Supervisor since 2017. This trajectory illustrates her adaptability and growth within the company.