Alan Chen
About Alan Chen
Alan Chen is a Customer Success Manager at Orion Labs, where he has worked since 2023. He previously held roles as a Supply Chain Manager and Supply Chain Specialist at the same company and worked as an Import Coordinator at Kuehne + Nagel from 2015 to 2017.
Current Role at Orion Labs
Alan Chen currently holds the position of Customer Success Manager at Orion Labs, a role he has been in since 2023. In this capacity, he focuses on ensuring that clients achieve their desired outcomes while using the company's products and services. His responsibilities include managing customer relationships, addressing client needs, and facilitating communication between clients and the Orion Labs team.
Previous Experience at Orion Labs
Before becoming the Customer Success Manager, Alan Chen worked at Orion Labs as a Supply Chain Specialist from 2017 to 2020. In this role, he was responsible for overseeing supply chain operations, optimizing processes, and ensuring efficient logistics. His experience in this position laid the groundwork for his understanding of customer needs and operational efficiency.
Experience at Kuehne + Nagel
Alan Chen worked as an Import Coordinator at Kuehne + Nagel from 2015 to 2017. During his two years in this role, he managed import logistics and coordinated shipments, contributing to the company's operational success. This experience provided him with a solid foundation in supply chain management and logistics.
Education at San Francisco State University
Alan Chen studied at San Francisco State University from 2012 to 2015, where he earned a Bachelor of Arts (B.A.) degree in Communication and Media Studies. His education equipped him with skills in effective communication, critical thinking, and media analysis, which are essential in his current roles.