Shane Steele
About Shane Steele
Shane Steele is an IT Manager specializing in CRM systems, currently serving as Vice President of Operations at Blackbird Engineering, LLC. He has extensive experience in the technology sector, having held various roles at companies such as Amazon, Verizon, and Salesforce.com.
Current Role at OSG Connect
Shane Steele serves as the IT Manager - CRM at OSG, a position he has held since 2022. In this role, he oversees the management and optimization of customer relationship management systems. His responsibilities include ensuring the effective use of CRM technologies to enhance customer engagement and streamline operations. Working remotely, he collaborates with various teams to implement CRM strategies that align with organizational goals.
Previous Experience in Technology Management
Before joining OSG, Shane held several significant positions in technology management. He worked at MTI - Mobile Technologies Inc. as a Senior Technical Lead for seven months in 2021. Prior to that, he spent four years at Amazon as Manager of CRM Systems, where he managed CRM-related projects. His experience also includes a role as Salesforce.com Technical Program Manager at Amazon Web Services, where he contributed to the development of Salesforce solutions from 2017 to 2021.
Education and Certifications
Shane Steele completed his education at the University of Maryland Global Campus, where he earned a Bachelor of Science degree in Management Studies and Computer Science from 2003 to 2006. He also holds five Salesforce certifications, including Salesforce Certified Advanced Administrator and Salesforce Certified Administrator. His educational background includes an Honors Diploma from Priest River Lamanna High School and incomplete graduate studies in Technology Management and an MBA.
Specialization in Salesforce and CRM Systems
Shane specializes in Salesforce.com consulting, API development, and database design and deployment at Blackbird Engineering. His expertise includes leading the development and integration of custom CRM platforms, particularly in .NET environments. He has been involved in designing decision support systems and knowledge management systems for large telecommunications companies, showcasing his ability to enhance organizational efficiency through technology.
Career Progression and Impact
Shane's career spans over two decades, beginning with a role as a Quality Control Analyst - Trainer at Verizon from 1998 to 2003. His career trajectory includes key positions at Salesforce.com as a Project Manager and at Amazon Web Services as a Technical Program Manager. His diverse experience in various roles has contributed to his comprehensive understanding of CRM systems and technology management.