Lauren Jensen
About Lauren Jensen
Lauren Jensen is a Customer Success Lead with a background in customer success management and marketing. She has worked at Osmind since 2022 and previously held various roles at HealthCrowd from 2017 to 2021.
Current Role at Osmind
Lauren Jensen serves as the Customer Success Lead at Osmind, a position she has held since 2022. In this role, she focuses on enhancing customer satisfaction and ensuring successful implementation of Osmind's services. Her responsibilities include managing customer relationships, providing support, and driving customer engagement strategies to improve overall user experience.
Previous Experience at HealthCrowd
Prior to her role at Osmind, Lauren Jensen worked at HealthCrowd in various capacities. She began as a Senior Customer Success Manager from 2017 to 2019, where she developed strategies to enhance customer retention. She then advanced to Lead Customer Success Manager for Strategic Accounts from 2019 to 2021, overseeing key client relationships and ensuring the delivery of tailored solutions. In 2021, she briefly served as Director of Marketing for two months.
Education and Expertise
Lauren Jensen studied at the University of Michigan, where she earned degrees in Psychology and Entrepreneurship. This educational background provides her with a strong foundation in understanding customer behavior and business strategies, which she applies in her roles in customer success and marketing.
Professional Background
Lauren Jensen has a solid professional background in customer success and marketing, primarily within the healthcare technology sector. Her experience spans several years, focusing on customer engagement, relationship management, and strategic account oversight. This diverse experience equips her with the skills necessary to lead customer success initiatives effectively.