Daryl Villahermosa
About Daryl Villahermosa
Daryl Villahermosa is a CX Specialist at Osso VR, where he has worked since 2020. He has extensive experience in quality assurance and technical writing, having previously held positions at Konami Digital Entertainment, DIRECTV/AT&T, and CBS Interactive.
Work at Osso VR
Daryl Villahermosa has been serving as a Customer Experience (CX) Specialist at Osso VR since 2020. In this role, he focuses on creating technical documentation for the CX team, which includes providing guidance on tools such as the Osso VR Launcher. His work contributes to enhancing user experience and ensuring that customers have the necessary resources to utilize the platform effectively.
Previous Experience in Quality Assurance
Prior to his current position, Daryl worked at Konami Digital Entertainment as a Quality Assurance (QA) professional from 2009 to 2012. He also held a QA Tester position at JumpStart / Knowledge Adventure in 2003. His experience in QA spans multiple platforms, including PC, mobile phones, web, 10ft devices, and game consoles, showcasing his versatility in testing environments.
Technical Writing and Documentation at DIRECTV
Daryl spent eight years at DIRECTV as a Technical Writer from 2012 to 2020. During this time, he documented user-affecting features for mobile software releases and conducted high-level weekly reports for Directors and V.P.s, highlighting top priority field issues. His role required a strong understanding of technical concepts and the ability to communicate them effectively.
Education and Expertise
Daryl studied at ITT Technical Institute, where he earned an Associate's degree in Computer Science/Information Systems from 2000 to 2004. This educational background provided him with foundational knowledge in technology and systems, which he has applied throughout his career in various technical roles.
Agile Methodology and Scrum Master Role
While at DIRECTV/AT&T, Daryl worked in a SAFe Agile environment, where he adopted a Scrum Master role for the Field Systems team. In this capacity, he managed field tickets through JIRA, demonstrating his ability to facilitate Agile processes and improve team efficiency.