Katelyn Campen
About Katelyn Campen
Katelyn Campen is a Support Manager at Osso VR, where she has worked since 2021. She has extensive experience in customer support and operations, having held various roles at Amazon, Crystal Commerce, and Google.
Current Role at Osso VR
Katelyn Campen serves as the Support Manager at Osso VR, a position she has held since 2021. In this role, she focuses on improving customer support systems and workflows. She has implemented strategies to track and analyze customer support trends, enhancing the overall efficiency of the support team. Katelyn has also been responsible for hiring, training, and coaching associates, ensuring that the support team is well-equipped to manage customer cases effectively.
Previous Experience at Amazon
Katelyn Campen has extensive experience at Amazon, where she worked in various roles from 2017 to 2021. She began as an Investigations Specialist I for eight months before transitioning to Investigations Specialist Sr, where she worked for two years in the Greater Seattle Area. Following this, she served as an Operations Manager for two years. Her tenure at Amazon provided her with a strong foundation in operational management and investigative processes.
Background in Customer Support and Management
Before her time at Osso VR, Katelyn worked at Crystal Commerce as a Catalog Product Manager and Client Support Agent. Her roles from 2014 to 2017 involved managing product catalogs and providing client support. This experience contributed to her expertise in customer service and operational efficiency, which she later applied in her management roles.
Education and Training
Katelyn studied at Edmonds College, where she earned an Associate in Technical Arts (ATA) degree in Visual Communications from 2009 to 2011. This educational background provided her with skills in visual communication, which she has applied in various roles throughout her career, including her work in support and management.
Experience in Photography and Visual Data
Katelyn has a diverse background that includes working as an Associate Wedding Photographer at George Street Photo & Video from 2013 to 2016. Additionally, she worked as a Visual Data Specialist at Google through Randstad from 2011 to 2013. These roles enhanced her skills in visual storytelling and data analysis, further broadening her professional expertise.