Mike De Togni
About Mike De Togni
Mike De Togni serves as the Principal of Client Services at Osso VR, where he focuses on leveraging NLP-based SaaS solutions to enhance patient acquisition and experience. He has a diverse background in customer experience and business development across several healthcare organizations.
Current Role at Osso VR
Mike De Togni serves as the Principal of Client Services at Osso VR, a position he has held since 2021. In this role, he focuses on enhancing client relationships and driving business development initiatives. He collaborates with various internal teams, including product development, IT, sales, and client management, to improve healthcare solutions. His work involves leveraging data insights to enhance patient acquisition and experience.
Previous Experience at NarrativeDx
Prior to his current role, Mike worked at NarrativeDx as the Director of Customer Experience in 2020 for 11 months. Based in Austin, Texas, he played a significant role in enhancing product features to meet the needs of Covid-19 and Telehealth patient populations. His contributions aimed to improve the overall customer experience during a critical time in healthcare.
Career at The Advisory Board Company
Mike held the position of Senior Associate at The Advisory Board Company from 2014 to 2018, where he worked for four years in Washington, D.C. In this capacity, he contributed to various projects that supported healthcare organizations in improving their operational and strategic initiatives.
Education and Academic Background
Mike De Togni studied at Syracuse University, where he earned a Bachelor's Degree in Biology. He also completed his high school education at Blair Academy. His academic background has provided him with a solid foundation for his career in healthcare and client services.
Expertise in Client Services and Business Development
In his professional journey, Mike has developed expertise in engaging with C-level executives to identify new business development opportunities and drive contract renewals. He focuses on leveraging NLP-based SAAS solutions to extract actionable insights from patient and employee feedback, which informs strategies for improving client services and healthcare outcomes.