Paul Marchetta
About Paul Marchetta
Paul Marchetta is a Customer Care professional with extensive experience in customer satisfaction and team development, having worked in various international locations and industries.
Current Role at Össur
Paul Marchetta currently holds a position in Customer Care at Össur, a company known for its innovative orthopedic solutions. His tenure began in 2018 and continues to the present. In this role, he focuses on enhancing customer satisfaction and fostering strong relationships with both internal and external stakeholders. His experience in customer care is complemented by his previous roles in retail management.
Previous Experience at Gamestop
Prior to joining Össur, Paul Marchetta worked at Gamestop as an Assistant Manager from 2006 to 2013. During his seven years in Grapevine, Texas, he developed skills in team leadership and customer service. His responsibilities included managing store operations and ensuring a high level of customer engagement.
Experience at Adidas and Apple
Paul Marchetta has held significant roles at both Adidas and Apple. He served as a Store Manager at Adidas for eight months in Germany in 2013-2014, where he managed store operations and customer interactions. Following this, he worked as a Specialist at Apple from 2014 to 2017 in Cupertino, California, focusing on product knowledge and customer service.
Educational Background
Paul Marchetta completed his high school education at Trabuco Hills High School from 2005 to 2009. He later pursued higher education at Saddleback College, where he studied Business Marketing and Management, earning an Associate's degree from 2014 to 2016. He also attended Coastline Community College for a year from 2010 to 2011, furthering his knowledge in general studies.
Skills and Professional Focus
Paul Marchetta emphasizes customer satisfaction and team development in his professional approach. He thrives in fast-paced environments and is committed to stepping out of his comfort zone to achieve excellence. He believes in empowering colleagues and peers, showcasing his dedication to mentorship and fostering team growth.