Cynthia Heimsoth
About Cynthia Heimsoth
Cynthia Heimsoth is a Technical Experience Representative at Other World Computing, where she has worked since 2014. She has a diverse background in technical support, assembly, and customer service, with extensive experience in various roles at Manpower and other organizations.
Current Role at Other World Computing
Cynthia Heimsoth has been employed as a Technical Experience Representative at Other World Computing, a division of New Concepts Development Corporation, since 2014. In this role, she provides front-line telephone support for Mac and Apple-based accessories and user-installable upgrades. She maintains a consistent calls per hour (CPH) rate and has an average handle time (AHT) of 16 minutes, demonstrating her efficiency in customer service. Her technical expertise allows her to assist customers effectively with their inquiries.
Previous Employment at Manpower
Cynthia Heimsoth has extensive experience working with Manpower in various contract roles. Her positions included Contract Telemarketer, Contract Cashier/Merchandising, and multiple assembler roles, spanning from 2010 to 2014. She worked in locations such as Vernon Hills, Waukegan, and Elgin, IL. Her responsibilities varied from electronic assembly to general office tasks, showcasing her versatility in different work environments.
Education and Technical Expertise
Cynthia Heimsoth studied Computer Electronic Engineering Technology at ITT Technical Institute-Mount Prospect, where she earned an Associate of Applied Science (AAS) degree from 2003 to 2005. Additionally, she is pursuing studies in Help Desk (Computer Support Specialist) at McHenry County College, achieving a certificate since 2014. Her education, combined with her technical experience, equips her with strong troubleshooting skills and proficiency in hardware repairs.
Background in Electronic and Technical Roles
Cynthia Heimsoth has a solid background in electronic and technical roles, having worked as an Electronic Technician at Aerotek and as an In House Shop Technician at Imagetec LP. Her experience includes working with schematic diagrams, hand soldering, and troubleshooting hardware at the component level. She has dealt with various hardware types, including Toshiba, Konica-Minolta, and Motorola, indicating her comprehensive technical knowledge.
Bilingual Customer Service Skills
Cynthia Heimsoth is proficient in both English and Spanish, which enhances her ability to provide customer service to a diverse clientele. Her bilingual skills are particularly valuable in her current role, where effective communication is essential for assisting customers with technical inquiries and support.