Nicole Hornung
About Nicole Hornung
Nicole Hornung is a Customer Service Representative at Other World Computing, where she has worked since 2020. She has previous experience in customer service and scheduling roles at various companies, including Flight Crews Unlimited, Snap-on Tools, and Renishaw USA.
Current Role at Other World Computing
Nicole Hornung has been employed as a Customer Service Representative at Other World Computing since 2020. In this role, she is responsible for addressing customer inquiries, providing support, and ensuring a positive customer experience. Her tenure at the company spans four years, during which she has developed expertise in customer relations and service delivery within the technology sector.
Previous Experience in Customer Service
Prior to her current position, Nicole worked at Snap-on Tools as a Customer Experience Representative from 2014 to 2019. In this five-year role, she focused on enhancing customer satisfaction and managing service-related issues. Additionally, she served as a Customer Service Representative at Renishaw USA for nine months in 2019, where she further honed her skills in customer support.
Experience in Crew Scheduling
Nicole Hornung briefly worked as a Crew Scheduler at Flight Crews Unlimited, Inc. from 2019 to 2020. In this position, she was involved in coordinating crew schedules, ensuring operational efficiency, and supporting the overall logistics of crew management. Her experience in this role contributed to her understanding of service operations in a different industry.
Career Timeline
Nicole's career spans several years in customer service and scheduling roles. She began her professional journey at Snap-on Tools in 2014, where she spent five years. After that, she transitioned to Renishaw USA for nine months before taking on a role at Flight Crews Unlimited, Inc. for two months. Since 2020, she has been with Other World Computing, building on her extensive experience in customer service.