Adam H.
About Adam H.
Adam H. is a seasoned professional with extensive experience in customer service and workforce management, currently serving as CSR III, WFM Backup, and Phone Trainer at OtterBox since 2018. He has held various roles in companies such as Intrado Inc, Rise Broadband, and Qualfon, and has been an Independent Associate – Director at LegalShield Official since 2007.
Work at OtterBox
Adam H. has been employed at OtterBox since 2018, serving as a Customer Service Representative III, Workforce Management Backup, and Phone Trainer. In this role, he provides essential support to the customer service team and contributes to training initiatives for new hires. His responsibilities include managing high-touch accounts and ensuring effective communication to maintain client satisfaction. Adam also offers backup support for the Workforce Management team during peak periods, demonstrating his adaptability and multitasking capabilities.
Previous Experience at Intrado Inc
Before joining OtterBox, Adam H. worked at Intrado Inc as an Associate Data Analyst from 2008 to 2009. His tenure lasted 11 months in Longmont, Colorado. In this position, he contributed to data analysis efforts that supported the company's operational objectives.
Experience at Rise Broadband
Adam H. was employed at Rise Broadband from 2015 to 2017 as a Methods & Procedures (M&P) specialist. His role involved developing and refining operational procedures to enhance efficiency within the organization. This two-year position was based in Loveland, Colorado.
Education and Expertise
Adam H. studied at Colorado State University, where he earned a Bachelor of Science degree in Business Administration with a Computer Information Systems emphasis. His education spanned from 2000 to 2005, providing him with a solid foundation in business principles and technology.
Role at LegalShield Official
In addition to his work at OtterBox, Adam H. has been an Independent Associate – Director at LegalShield Official since 2007. He has maintained this role for 17 years, focusing on providing legal service solutions in Northern Colorado.