Heather Cole
About Heather Cole
Heather Cole has worked in customer support at OtterBox for 12 years, focusing on enhancing the efficiency of support agents. She holds an Associate of Applied Science in Computer Information Systems and aims to transition into a Quality Assurance role.
Work at OtterBox
Heather Cole has been employed at OtterBox since 2012, serving in the Customer Support department for 12 years. Based in Fort Collins, Colorado, she is dedicated to enhancing the efficiency and effectiveness of customer support agents. Her role involves direct interaction with customers, where she applies her expertise to improve service delivery and customer satisfaction.
Education and Expertise
Heather Cole studied at the College of the Mainland, where she pursued a degree in Computer Information Systems. She earned an Associate of Applied Science from 2008 to 2010. This educational background provides her with a solid foundation in technology and systems, which she applies in her customer support role.
Background
Before joining OtterBox, Heather worked at Bounce Energy as a Retention Analyst and Chat Representative from 2009 to 2012. During her three years there, she gained valuable experience in customer retention strategies and online customer interactions, which contributed to her skills in customer support.
Career Aspirations
Heather aspires to transition back into a role focused on Quality Assurance. This goal reflects her commitment to improving processes and ensuring high standards in customer support operations, indicating her desire to leverage her experience in a new capacity.
Customer Support Engagement
Heather enjoys being actively involved in frontline customer support interactions. Her passion for direct engagement with customers underscores her commitment to providing high-quality service and support, which is essential in her current role at OtterBox.