Justin Donohue
About Justin Donohue
Justin Donohue is a Customer Service Representative at OtterBox, where he has worked since 2012. He has held various roles within the company and previously worked at the US Census Bureau and Heiberg Consulting, Inc.
Work at OtterBox
Justin Donohue has been employed at OtterBox since 2012, currently serving as a Customer Service Representative in Salazar. His tenure at OtterBox includes several roles, such as LifeProof Customer Service Administrator from 2013 to 2014 and Workforce Management Coordinator from 2014 to 2016. Additionally, he briefly worked as a Customer Service Expert in 2014. Throughout his time at OtterBox, he has contributed to various customer service initiatives and has been recognized for his performance.
Previous Experience
Before joining OtterBox, Justin Donohue worked at the US Census Bureau as an Enumerator for two months in 2010. He also held a position at Heiberg Consulting, Inc. as a Software Support and Office Assistant from 2011 to 2012. In 2012, he participated as a Lost Souls Team Member, managing the Do Not Reply email inbox during the fourth quarter. These roles provided him with diverse experience in customer service and administrative support.
Education and Expertise
Justin Donohue earned a Bachelor of Science degree in Mathematics and Statistics from Miami University, where he studied from 2005 to 2009. His educational background equips him with analytical skills that are beneficial in customer service and workforce management roles. This foundation supports his ability to handle complex customer inquiries and contribute to operational efficiency.
Achievements
During his time at OtterBox, Justin Donohue qualified for the Customer Service Incentive Bonus in both the first and third quarters of 2013. This recognition reflects his commitment to customer service excellence and his ability to meet performance metrics set by the company.