Suma Kalipatnapu
About Suma Kalipatnapu
Suma Kalipatnapu is an experienced Enterprise Account Manager with a strong background in B2B sales and customer success. She has held various roles in notable companies, including Chargebee, 6sense, and Whatfix, and currently works at Ottimate.
Work at Ottimate
Suma Kalipatnapu has been serving as an Enterprise Account Manager at Ottimate since 2023. In this role, she focuses on managing enterprise-level accounts and driving customer success. Her responsibilities include overseeing client relationships, ensuring satisfaction, and facilitating the growth of accounts within the organization.
Previous Experience in Customer Success Management
Before joining Ottimate, Suma Kalipatnapu worked at several companies in customer success roles. She was a Senior Customer Success Manager at 6sense from 2021 to 2023 and briefly at Slintel, a 6sense company, for one month in 2021. Additionally, she served as a Customer Success Manager at Chargebee from 2018 to 2019, where she contributed to enhancing customer engagement and retention.
Sales and Account Management Background
Suma has a solid background in sales and account management. She worked as an Account Executive at EBSCO Information Services from 2016 to 2018, where she managed accounts across multiple regions in India. Her role involved selling to various clients, including corporations and academic institutions. She also held positions at Whatfix as an Enterprise Sales Manager for the Middle East, Europe, and Africa from 2020 to 2021.
Education and Expertise
Suma Kalipatnapu holds a Master of Business Administration (M.B.A.) in Marketing from the National Institute of Technology Warangal, which she completed from 2012 to 2014. She also earned a Bachelor of Technology (BTech) in Computer Science from JNTU Kakinada between 2008 and 2012. Her educational background supports her expertise in enterprise SaaS sales, customer experience management, and handling large enterprise deals.
Skills and Tools Proficiency
Suma is skilled in using various CRM and management tools, including Salesforce.com, Netsuite CRM, Freshsales, Freshdesk, JIRA, and NPS tools. Her proficiency in these tools enhances her ability to manage customer relationships effectively and streamline account management processes.